Lavoro Londra, Lavoro Inghilterra

Sitel UK – Bilingual Italian/English Client Relationship Specialist

27/11/2015

Sitel

Job Description

Due to rapid growth Sitel are searching for Client Relationship Specialists to work on behalf of a luxury high end technology company. The successful candidate will provide a first class level of customer service ensuring that all queries are resolved seamlessly. Candidates will have the skills listed, and will also be expected to get hands on and be an extra member of the team when call and email volumes demand.

We are looking for a committed person with proven experience of providing a high level of customer service to a demanding customer base. They will have a strong customer service background and the endurance to work in a call centre environment which is people orientated, encourages team work and shares responsibility for the teams overall performance.

At Sitel we believe in investing in our employees, therefore, you’ll also enjoy a fantastic learning experience and career opportunities.

Summary of Primary Job Responsibilities
Efficiently and effectively handle queries from customers via phone and email.
Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
Troubleshoot problems and provide technical assistance in order to answer customer enquiries
Identifying opportunities to upsell product accessories.
Identify and assist to resolve issues arising from customer contact.
Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
Actively exhibit and develop professionalism at all times and respect confidentiality where required by the business and others.

Experience Target
Proven customer service experience at the highest level engaging with high net-worth individuals.
Fast learner, with the ability to get up to speed with product & systems processes quickly.
Reliable with excellent time management
Have a ‘Can Do’ attitude
Experience of working in an inbound customer service environment
Experience of working in a fast moving contact centre. Experience of dealing with queries via email and phone.

Knowledge/Skills/Abilities
Excellent communicator, with exemplary written and spoken English and Italian.
Passionate about customer service.
Problem solving skills and the ability to take ownership of queries.
Work well within a fast paced team environment.
Good computer literacy and keyboard skills
Knowledge of or an interest in luxury brands is preferable.

Special Certifications
Hours: 37.5 hours per week Monday to Friday 07:00-17:00

Pay Rate
£9.50phr

To apply to this position, please visit the website

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity www.eazycity.com

Job details

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  • Company: Sitel
  • Location: London, England, United Kingdom
  • Job type: Full-Time
  • Salary: Less than 20,000
  • Job category: -
  • Job language: No required language
  • Tags: No Tags
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