Lavoro Londra, Lavoro Inghilterra

Japan Group Reservations – Italian Speaker

27/11/2013

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Job Description

Job description
  • Responsible for hotel reservations in parts of Europe
  • Receiving hotel requests on a daily basis from our sales offices in Japan, Hong Kong and London via our in-house computer system and prioritising the work load according to deadlines, arrival dates etc
  • Contacting hotels according to the sales requirements either by e-mail, fax or telephone to make a reservation
  • Inputting and checking rates onto the in-house computer system and negotiating other conditions such as cancellation policies, rooms decrease and upgrades
  • Providing suitable hotel alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required
  • Dealing with amendments and cancellations
Person specification
  • A person with some experience in the travel industry or equivalent
  • Fluency in Italian (spoken and written)
  • Friendly and efficient telephone manner
  • A sound knowledge of European geography and currencies
  • Professional with excellent interpersonal skills
  • Good keyboard skills and experience of using Microsoft Office applications
  • Ability to work under pressure and willingness to meet deadlines
  • Ability to work on their own or as part of a team
Working conditions
  • Occasionally work as part of a Saturday team rota and deal with urgent requests, fax and email checking/ distribution and any other emergency that might arise
  • Attractive package with complimentary on site fitness centre and swimming pool
  • Modern offices in a central location near to Mansion House and Bank underground stations
  • Working as part of a diverse team
Company benefits
  • Competitive salary
  • Discretionary bonus
  • Flexi-time working hours (based on a 7hours and 30 minutes per day) from Monday to Friday with a core time of 11:00 – 15:00 hrs and 1 hour for lunch
  • Paid holidays of 20 days from the first complete calendar year worked and then increasing by 1 days a year to a maximum of 26 days
  • Defined contribution pension scheme
  • Interest free season ticket loan available after trial period and repayable over one year

How to Apply

If you are interested in this position, please email your CV and a covering letter to Human Resources at jobs.uk@group-miki.com quote in the subject JG1IT Japan Group Reservations – Italian Speaker as Job reference.

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