Lavoro Londra, Lavoro Inghilterra

Italian call centre agent



Job Description

LycaMobile, operatore internazionale di telefonia mobile, è alla ricerca di un Italian Speaking Customer Service Agent da inserire nel proprio call centre, per fornire supporto tecnico e soddisfare le esigenze dei clienti italiani.

Si richiede un fluente italiano ( non dovrebbe essere un problema), buona capacità di comunicare in inglese, le buone maniere che si addicono ad un Customer Service Agent, e la disponibilità ad iniziare immediatamente.

Se vi sentite adatti per questo ruolo continuate con la lettura della Job Description e inviate Curriculum (in inglese e secondo gli standard inglesi) e Cover Letter a Sarah Stina

Role: Inbound Call Centre Agent

Location: London

The Role

Working within a busy professional Telecomms based call centre, focusing on quality of service and extensive data capture. Opportunities to gain extensive experience of multi national products and increase your multilingual skill set.

Job Description

  • Answer incoming calls from Lycamobile customers in Italy, responding to their requirements in an efficient and timely manner to ensure customer satisfaction.
  • To escalate issues to concerned internal departments or team leaders as and when required
  • Ensure adherence to product scripting in all customer communications
  • To attend and respond to customer e-mails and written request on day to day basis
  • Fault resolution and raising tickets to all departments
  • To report any technical faults to the NOC/IT Duty Manager
  • Manage and maintain product related databases in line with the specified KPI’s
  • Ensure quality of data capture from customers
  • Support all departments with any other business specific tasks
  • Respond to customer e-mails as and when required
  • Flexibility with shift patterns is required to ensure support across operational hours – between 8am to 8pm

Person Specification

  • Must be fluent – ITALIAN and good communication skills in English
  • Maintain reports within MS Excel and Word
  • Strong communication skills required, face to face and over the telephone
  • Ability to deal with pressurised situations calmly and efficiently
  • Possess empowerment to make decisions to resolve any customer situation effectively
  • Previous industry knowledge or work experience in the contact centre industry would be preferable but not mandatory

Working requirements

  • Flexibility with shift patterns is required to ensure support across operational hours
  • Rolling shift patterns are Monday to Sunday 8am-5pm/10am-7pm/11am -8pm (40 hrs/week)
  • Start date – immediate

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