Lavoro Londra, Lavoro Inghilterra

IT Infrastructure Aministrator / Technology Company – London



Job Description

Dynanic and award winning VOIP service provider is looking to recruit an experience IT Infrastructure Administrator is to work as part of the IT Service team to manage internal customer IT support needs. You will work as part of a team to resolve issues and provide solutions and guidance.

Support includes fault diagnosis and resolution of Microsoft Windows, along with VMware and Microsoft server platforms, reporting and tracking and keeping customers updated during the process. You will also provide support on other products and services that we offer. The role is responsible for 2nd line support on a daily basis ensuring business requirements are met including any KPI’s or SLA’s.

Accreditations such as MCSA, MCSE, MCP would be huge benefit.


Main Duties/Key Responsibilities
·     Responsible for technical support at 2nd line and 1st line when required

·     Use the current Service Desk tool to log and action tickets in line IT processes

·     Manage request fulfilment and incidents as per ITIL Lifecycle Process documentation

·     Ensure customers are kept updated

·     Administer the current IT Infrastructure

·     Provide mentoring and coaching  of 1st line IT support team, including IT/Infrastructure analysts  and IT apprentices

·     To promote best practice within the IT Service Desk team

·     To provide technical support and escalation from within service desk on technical issues

·     Produce knowledgebase articles and review those already in place to ensure continued relevance

·     Creation of technical documentation as required

·     Advise Management of ways to improve or enhance services as part of continued service improvement

·     Monitor and progress Service Desk tickets to ensure SLA’s and due dates are met

·     Identifying repeating or common issues for problem management and liaising with engineers to log and evaluate

·     Manage Major Issues (P1)  and P2 escalations as per incident management process

·     Provide 2nd line support to server and network equipment as required

·     Work with the engineers to ensure smooth transition of new services into support

·     Installation of IT equipment and peripherals in Gamma UK offices

·     Ordering of IT and other kit as required

·     Maintain the desktop application environment to ensure consistent delivery of desktop applications

·     Escalate issues to engineers in line with IT Incident Process

·     Work with engineers to identify tasks that can be transitioned to service desk

·     Escalating issues to external 3rd party suppliers

·     Manage the IT Store room/lab in line with security process and ensure stock is kept updated

·     Maintaining the asset register in line with process

·     To assist and participate in IT and other department projects where requested

·     Participate in regular team meetings

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Job details

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  • Location: London, England, United Kingdom
  • Job type: Full-Time
  • Salary: 20,000 - 40,000
  • Job category: -
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