Lavoro Londra, Lavoro Inghilterra

Incentive Account Executive



Job Description

Key skills required:

  • Fluency in English/Italian essential and a third language such as French/Spanish would be advantageous
  • A minimum of two years experience in an inbound operator in a groups role.
  • Excellent knowledge of the UK as a destination
  • Ability to research events, incentive, conference market.
  • Proven experience of preparing presentations and operating groups.

Summary of Role:

  • To produce competitive Incentive quotes for your clients.
  • To build relationships and maintain a great working relationship with your clients.
  • To build relationships with all suppliers and ensure that you have excellent knowledge of any service that is offered.
  • To assume all responsibility for your clients pending and confirmed groups.

Breakdown of role:

  • To acknowledge and qualify (via phone) all new requests
  • To make sure that all offers are sent out in our standard format and are all entered into tourplan and that any amendments etc are all tracked in tourplan as well
  • To ensure that your offer is creative, innovative and unique.
  • To keep a log of all quotations and cancellations.
  • To ensure that all offers are followed up immediately and then within one week of sending and then after that as per option date given.
  • To organise and participate in any client famtrips that need to take place in order to win or facilitate a booking.
  • To maintain good relationships with all clients and ensure that any promises/deadlines that are made to them are kept.
  • To keep abreast of who our competitors are, who they work with both clients and suppliers and what they are offering
  • To build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.
  • To buy underbudget (without compromising on quality) where possible in order to increase the margin.
  • To send invoices on time to clients and ensure that all payments are made within time guidelines.
  • To liaise with accounts on all supplier payments and ensure that they are paid in advance of group arrival if this is what has been agreed.
  • To never let a group travel without payment.
  • To ensure all your files are kept in a organized manner that enables others to cover for you if the need arises
  • To deal with complaints as and when they arise in a professional manner
  • To take your turn in the emergency phone rota
  • To be aware of all Hotel, venue etc. special offers on the incentive market that may help us secure business

If you are interested in applying or would like further information on this position, please contact Joanna on +44 1483 750850 or email your CV to

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity

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