Lavoro Londra, Lavoro Inghilterra

Graduate Investigation Specialist – Spanish plus French, German, Italian, Portuguese or Mandarin

30/10/2015

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Job Description

Our vision is to be Earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.

Amazon is looking for high-judgment individuals to join us as an Investigation Specialist, to evaluate buyer or seller transactions and help safeguard Amazon’s global customer base. We are specifically seeking applicants with fluent Spanish plus either French, German, Italian, Portuguese or Mandarin language skills to support our global operations teams. These positions are ideal for recent graduates or people with customer service backgrounds.

Role Requirements

  • Investigate suspicious activity and behaviour that could pose a risk on the Amazon EU websites, to our customers or merchants.
  • Communicate via email and telephone with buyers, merchants and other external and internal customers to analyse any risk.
  • Be aware of and identify new fraud patterns and trends – take appropriate action to identify and help minimise the risk posed by such trends.
  • Participate in other special projects/assignments as necessary.
  • Achieve weekly productivity and quality standards for investigations.
  • Be prepared to be flexible with working hours and work Saturdays or Sundays as part of your normal 5 day shift.

Qualifications

  • Excellent written and spoken Spanish, plus either French, German, Italian, Portuguese or Mandarin and English skills with an ability to compose grammatically correct, concise and accurate written responses
  • Trilingual skills would be an advantage
  • Working towards or achieved a 2:1 degree or above
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Demonstrated ability to analyse problems logically
  • Self-disciplined, diligent, proactive and detail oriented

Preferred Qualifications

Fluency in other European languages an advantage.

In return, we will offer you a competitive salary, stock units, and other excellent benefits including healthcare. You will also have the opportunity to develop a rewarding career with one of the UK’s leading online retailers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

To apply for this position, please follow the link

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity www.eazycity.com

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