Lavoro Londra, Lavoro Inghilterra

Flights Coordinator



Job Description


The Flights Coordinator is responsible for allocating flights, managing air inventories and ticketing, and providing support to MSC Cruises guests and other internal departments throughout the booking process.




  • Assists the Product Manager in designing the Fly & Cruise product and in the contract negotiations with airlines;
  • Uploads seats allocation for each season and allocates flights for all Fly & Cruise customers as requested;
  • Updates the flights availability file on a daily basis for the reservations team and other departments;
  • Builds fares and issues tickets for groups, claims back airport taxes or fares for unused tickets;
  • Provides support to the reservations team and other departments in respect to flight availability, deviations, feeders to be requested, cancellation fees, etc;
  • Assists travel agents and direct passengers with queries related to flight availability, flight changes, schedules, special requests etc;
  • Working with the Head Office, re-protects customers in the event of missed flights/connections, cancellations, strikes and other critical circumstances;
  • Provides regular and ad hoc analysis and reports.


JOB REQUIREMENTS (skills, competencies, experience)


  • Excellent oral and written English, knowledge of Italian is an advantage;
  • Minimum of 1-year experience of flights reservations, ticketing & Computer Reservations System (CRS);
  • Strong Microsoft Excel skills are essential;
  • Experience of working with Amadeus is an advantage;
  • First-class customer service skills, strong phone/email contact handling skills and active listening;
  • Ability to multi-task, prioritise, and manage time effectively;
  • Ability to work under pressure when required.




  • Eligibility to live and work in the UK

For more information and to apply for this position, please visit the official website

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity




Job details

  • Check Job listings posted by:
  • Company: MSC CRUISES
  • Location: London, England, United Kingdom
  • Job type: Full-Time
  • Salary: To be advised
  • Job category: -
  • Job language: -
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