Lavoro Londra, Lavoro Inghilterra

Customer Service Advisor



Job Description

The Job

This role is an exciting new opportunity is for someone who is enthusiastic, friendly and happy to get stuck in. We handle a high volume of inbound calls, outbound calls, webchats, emails and need a dedicated and hardworking employee on board through this journey. As a core member of BCSG’s Customer Service team your job will be the first point of contact for our clients who are in need of your expertise of our products and your general brilliance of a being a Customer Service Advisor. You will be expected to maintain details of our inbound and outbound calls on our CRM applications, build relationships with customers and stakeholders which includes our key partners, a vital part of making BCSG successful. We will help by ensuring you are given the best training and appraisals for you to help achieve your goals and objectives.

You will be based in our London, Old Street office in the heart of Tech City otherwise known as Silicon Roundabout. We provide products worldwide and therefore need a trusted team to work days, evenings and nights on a shift rota basis in our 24/7 contact center. You will be joining an expanding team of 18 dedicated and diverse Customer Service team members who will train you to become the best Customer Service Advisor you can be.

The Experience

It is essential we find the perfect candidate for the role. If you have excellent spoken and written English, a passion for providing amazing customer service, an excellent communicator with strong organisational skills and love working within a hardworking, busy and fun team then you will be a great fit.

If you are able to go above and beyond our essential requirements then we are desirably looking for someone who can also speak fluent in German, Polish or Italian, a minimum of 1 year experience in a call centre or sales environment, an understanding of cloud services and educated to a GCSE level with Maths and English Passes.

For more information and to apply for this position, please visit the link

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity

Job details

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