Lavoro Londra, Lavoro Inghilterra

Account Specialist – Italian Speaker Fixed-Term Contract

25/04/2016

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Job Description

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core.  Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

To ensure the accuracy and integrity of customer orders and actively participate in their lifecycle from order receipt to dispatch of goods being the first point of contact for internal and external customers and always providing the highest level of service and support to a region.

Responsibilities

  • Own Account Management and Customer Relationships in cooperation with the Supervisor
  • Be the point of contact for after-sales and process in-season orders
  • Participate in creating customer relationship plans & strategies for key customers
  • Participate in customer meetings & communication to customers where appropriate
  • Maintain customer records
  • Interpret and act on customer reports
  • Participate in managing stock for store openings and events
  • Monitor and challenge (where appropriate) credit decisions impacting orders and stock
  • Prepare order confirmations
  • Monitor and prioritise deliveries, chase late deliveries
  • Manage cancellations
  • Participate in communication of shortages and re-timings across/within the region, working closely with Order Management
  • Manage returns and stock swaps
  • Manage shipment discrepancies claims
  • Keep colleagues, line manager and team closely updated with all relevant communication coming from the above tasks

Personal Profile

  • Good knowledge of managing orders on SAP (AFS/IS Retail) is preferable
  • Previous relevant working experience, retail/fashion industry is an advantage
  • Understanding of order lifecycle activities
  • Understanding of shipping and credit processes
  • Very good to advanced Excel and numerical skills
  • Knowledge of producing reports using Microsoft Excel
  • Great communication skills
  • Italian speaker

To apply for this position, please follow the link

For assistance on arrival in English, Italian, French and Spanish please contact our colleagues at EazyCity www.eazycity.com

Job details

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  • Company: Burberry
  • Location: London, England, United Kingdom
  • Job type: Full-Time
  • Salary: To be advised
  • Job category: -
  • Job language: -
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